ATT Uverse HDCP video error

 

My TV thinks I'm a pirate

My TV thinks I'm a pirate

I started getting this error a few weeks ago, here’s how you fix it.

“Your television cannot support hdcp video over your high definition connection (H1001)”

First off, this error message is a lie, my TV is a new 50in Phillips Ambilight TV and it can handle HDCP because it was working before. 

I called customer support and went through all the steps:

1) Reboot the AT&T Uverse receiver – didn’t work
2) Unplug the TV and plug it back it (reboot TV) – didn’t work
3) Try a different cable – didn’t work
4) Reboot the TV AFTER changing the cable – that worked.

Apparently I have 1 HDMI cable that works and one that does not. Personally, I think these cable providers need to drop this stupid copy protection crap – it is a paranoid precaution that does nothing at all to stop pirates and only causes confusion and frustration for honest people. Pirates don’t pay $100 a month for AT&T Uverse – so why is it designed for them?!

For the curious – HDCP stands for High-bandwidth Digital Content Protection and is a form of digital copy protection developed by Intel Corporation to prevent copying of digital audio and video content as it travels across various connections, even if such copying would be permitted by fair use laws. According to wikipedia – the HDCP protocol has several flaws that pirates can compromise – which means it is basically defective by design.

Join the discussion 32 Comments

  • Butch says:

    Got the same error … tried all that you have tried as well … still no luck. At first I thought it was my TV but now as I read your info, it must be the Uverse box sending this code. Damn !!

    • Jeerbear says:

      Setting the rec to standard def widescreen on aspect ratio option in setup will stop this issue. Hdcp does not operate in 480 it seems. Hd channels still look great still working on complete fix but this will at least take away frustration of locking up.

  • Ben Shoemate says:

    It could also be the cable. Cheap HDMI cables can cause it. Try it.

    • ehansen007 says:

      Actually I’m glad to hear this.  I’m having a hard time getting used to the amazing picture quality and how fake it makes the programming look so I’m welcoming using the components to knock the quality down just a bit!  But it sounds like it doesn’t even lose quality.  Oh well.

      • ehansen007 says:

        And, I really need to start Googling Uverse issues first and call customer service last as a final resort only.  I’m an ATT employee but these over-scripted troubleshooting calls and responses are just a complete waist of time and keep other callers on hold even longer.

  • John W says:

    I also have ATT U verse. I added an additional box to use with a Dell LCD monitor – without a computer. I get a picture for 1-2 seconds and then get the same message: “TV cannot support HDCP video…” and the a blue screen with a picture of a “lock”. I am connecting tht U-verse box to the LCD via a DVI to HDMI cable. Is that the issue? Can I use the VGA port to connect to the U-verse box? There isn't a VGA conection in the U-verse box. I would have to get a new cable that converts from VGA to something that is on the U-verse box…RCA or S-video – does that exist?

  • william says:

    I work tech support for u-verse. The Motorola boxes don't play nice with HDMI, your best bet is to use Component cables instead, no HDCP nastyness to mess with

    • benshoemate says:

      Thanks for the advice – I was thinking there was some quality advantage to
      HDMI over component – since I pay for HD I wanted to make sure I'm getting
      it.

    • Rome says:

      Best advice I have gotten yet. I was just on the phone with tech support..AGAIN!!! for this issue. The tech support rep said he had never heard of this problem. I pointed him tothis site and explained that he should because hundreds of these calls had been made to customer service. Long story short..he also asked his manager who also never heard of the problem. The tech support tech idea to solve problem was to have ME change out the boxes to see if the message would go away. I explained I would not do that and they needed to send out a field technician. He informed me that it would cost me $55 to have one come out. That caused me to start swearing in Spanish and throw the phone down.
      Back to the advice!!! While on hold for the fith time (It felt like i was buying a car) while tech went to talk to his manager, I got a set of component cables. The component cables I was able to handle putting on and VOILA!!! the sound came back and the message went away.
      The next step to see how much money should be taken off my bill for not being able to use one of the boxes for the last 3 months. Back to the hockey game.

      Thanks

  • Heather says:

    I have a brand new Sony Bravia 46 in HDTV an I am having the same problem.
    “Your television cannot support hdcp video over your high definition connection (H1001)”
    AT&T convinced my boyfriend it was our new tv,
    then I tried a different box from around the house,
    I tried so many things reset TV,
    Reset uverse box,
    U name it,
    I tried it all of this with my HDMI cable.
    they had me call sony
    finally they are having someone to come out

  • Norman says:

    I spoke with At&t

    Long story short they are barely becoming aware of the problem, the point is they are now aware so hopefully there will be some form of resolution.

    I have a blue lock aswell. HD is the new thing; so I see it like this they are going to fix it or face more customer problems.

    Right now although I spent alot of money on a top of the line HDMI cable, I can not use it nor can I view my HDTV due to the blue screen with the lock and the pop up warning.
    I have been told to go and purchase another one.
    So I suppose I can try another brand of HDMI cables. Although, it is very frustrating, time consuming, and costs.

    • benshoemate says:

      I have called them at least twice about this. First I had “bad cable” (but
      it works with DVD player), now I have 10 second lags everytime I start the
      Uverse. AT&T should pay for your cable and they should fix their buggy
      hardware!

  • i've got the same problem, and i found the solution here on Blue Screen Death, just for reference.

  • John says:

    I also work for U-verse tech support, and I have to speak up. Firts off, there is no loss of image quality between HDMI and component video cables. The only thing you lose? The frustration of dealing with digital copy-protection error signal which causes your HDCP error.

    Let's take a lok at that error. “Your television cannot support hdcp video over your high definition connection (H1001)” This is telling you the *connection* is the problem, and that is why it clears when you reboot your TV after unplugging the HDMI cable.

    That digital copy-protection stuff? It does not originate from AT&T. You can thank Hollywood and the people in Redmond, WA for all that. Those people, along with the iTune people, are so paranoid about pirating movies, videos and music that they force DRM protection on us, and force us to jump through hoops to be allowed realistic personal use of the content. This is one thing that AT&T U-verse IPTV and the old-school coaxial cable providers have in common: the television and movie programming originates from the movie channels, national networks and local stations, not us. The AT&T U-verse merely works to convert the programming to digital format for transmission over the IPTV network.

    Now, why do you see that HDCP error? Because your set-top box, the U-verse receiver, is a mini computer, running Windows MCE. Check with any person knowledgeable in HD media – including the new Blu-Ray and HD-DVD technologies – and they will tell you the same thing: If you are set with HD technology enabled on your AT&T U-verse service watching HD programming, and connecting to an HD TV set, the weakest link is the HDMI cable connecting the two devices. Same when your computer is configured with a Blu-Ray or HD-DVD player and an HD monitor. The digital transmission of the DRM copy-protection code can get corrupted between the source and the display, and there are only two ways to deal with it: one clear the error situation for a time (turn off your system,unplug the HDMI cable, turn on then off the TV to clear the error code, and reconnect everything) or switch to the component video cables. The analog cables will, again, provide you with nearly the same image quality as the HDMI cable (you can't tell unless you can compare side-by-side,) but is not capable of transmitting the digital signal that – for whatever reason – becomes corrupted and trips up the copy-protection software on your TV.

    • benshoemate says:

      Thanks for this generous response. I'm going to try component cables
      the weekend from the uverse box to the TV. Perhaps AT&T should
      instruct its installation crews (they actually GAVE me the HDMI cable)
      to use component cables. Of coarse this means reprogramming my $%^#
      remote to switch to a different tv input but thats a different rant.
      Thanks again.

    • benshoemate says:

      Does anyone know if this is also causing the sound to flicker occasionally?

  • Tim says:

    When the AT&T U-Verse installer connected the DVR to my Panasonic Plasma 1080i via HDMI cable, the HDCP error came up with a picture of a paclock. When he also connected the component video cable and switched the TV input setting to component video input, the HDCP error was still there. I told him to take the HDMI cable off. Once he did this, the error message went away immediately. He disconnected it at the DVR end; so having the AT&T DVR hooked up to the TV with the HDMI cable affected the output signal even when viewing using the component video cables.

    I use the component video cable with the DVR, but now I have to figure out why that same HDMI cable does not work when I hook it up between the DVD player and the TV. It works with another TV, and it worked earlier when I had that HDMI cable hooked up between my DirecTV receiver and the TV prior to switching over to U-Verse. I heard earlier discussions of having to reset the TV.

  • Rebecca says:

    I just wanted to say that we also have a Phillips Ambilight and it was working fine when the installer came and hooked it up with the HDMI cable. We left the house for a while and when my husband turned the TV back on, we had a flashing screen with a square with an X inside of it. After almost an hour of trying different things with the Tech people on the phone, he put it component cables because the Tech person said it was an issue with the chip in our TV. With the component cables we were getting some odd aspect ratios. Our TV is 3 years old, but that answer did not make sense especially as it had been working fine with the HDMI previously. I'm glad that I came across your post because your solution worked and my husband was able to get the HDMI cable working again.
    Thanks!

  • Rebecca says:

    I just wanted to say that we also have a Phillips Ambilight and it was working fine when the installer came and hooked it up with the HDMI cable. We left the house for a while and when my husband turned the TV back on, we had a flashing screen with a square with an X inside of it. After almost an hour of trying different things with the Tech people on the phone, he put it component cables because the Tech person said it was an issue with the chip in our TV. With the component cables we were getting some odd aspect ratios. Our TV is 3 years old, but that answer did not make sense especially as it had been working fine with the HDMI previously. I'm glad that I came across your post because your solution worked and my husband was able to get the HDMI cable working again.
    Thanks!

  • JT says:

    Cheap HDMI like Amazon Basics aren't far from the same thing that people drop $50 on because someone at a store either gets a commission on or is clueless. I actually have a decent HDMI connected to the same TV and cable box that I've had for several years that just suddenly decided one day to stop working. It's the copy protection BS and AT&T.

  • Iphoneismine says:

    I had this same issue this morning with my Samsung…what ended up clearing it was not any of the resets on the equipment. What cleared it is shutting down the tv and then turning it back on. This makes absolutely no sense…but it did work. This was the one thing in this whole troubleshooting process I did not do. I have never had an issue with Directv…and it is a little disheartening to already start getting problems with this system I was so excited to switch to.

  • Bgregory says:

    I've been through 1 hour on the phone trying 15 different fixes…and then I always remember this article. The way to fix it IS UNPLUGGING your tv. WORKS EVERY TIME!!!

  • CmpFirGrl says:

    This is by far the best resource I have found on this issue.  We just had ATT uverse installed last yesterday.  TV worked great, picture was really crisp.  Less then 24hrs later we received the H1001 error.  Called ATT and was on hold for 40 minutes just to be told it was the HDMI cable.  they told me o go out and buy a new one and if that didnt work “try going to Radio Shack and buying component cables”.  When I said I wasnt going to switch from our HD to cable…defeats the purpose of the HD TV (because YES you can tell a difference)…they told me to “google it” because I could get more information that way.  SOOOO frustrated.  So thank you to all that have contributed to this blog.  You were all extremly helpful…because guess what???  We unplugged the TV and it now works.

    From a Mom of 3 boys all under 5…Thank you!!!

  • Aly says:

    Got the same error tried what you said too now it works – and I completely agree with this

    ” is a paranoid precaution that does nothing at all to stop pirates and
    only causes confusion and frustration for honest people. Pirates don’t
    pay $100 a month for AT&T Uverse – so why is it designed for them?!”

    Just annoying for nothing!

  • Jsaylesworth says:

    I have just encountered this error with UVerse.  Reset all equipment, including TV – new box, unplugged everything, new HDMI cable etc, etc, etc – the Uverse techs that come out said it was my TV – now the LG tech will be here tomorrow…..lets see what he says!!  Only happening on 1 TV.

  • Slo224 says:

    Bad cable.  Followed your notes, all better, THANK YOU!

  • Rick Schrager says:

    Ben, thank you. AT&T just installed a new box in one of my extra rooms. I had relocated a Vizio
    TV from another room. He supplied the hdmi cable. The guy turned it on, called it good and left. Later that night I found the error message described in this post.

    This morning I found your solution. I unplugged and reconnected the cable then did the same with the tv and all is well. You think they would train their techs to do this during an install.

    Thanks again

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